Häufig gestellte Fragen

When will I receive my order?

To offer you consistently fair prices, Nordicdecor ships products directly from the manufacturer or one of our logistics partners to your home. This may result in slight variations in delivery time. Your order is typically processed within 1 to 2 business days. The average delivery time within Germany is approximately 4 to 6 business days.

My order hasn't arrived yet – what can I do?

Your order should normally arrive within the stated delivery timeframe. However, should there be an exceptional delay and you have not received your delivery three working days after the deadline, please contact us by email at: info@nordicdecor.de

Are there shipping costs?

At Nordicdecor, shipping is always free for you – regardless of the order value.

What payment methods are available?

At Nordicdecor you can pay securely and conveniently using the most popular payment methods in Germany:

  • PayPal
  • Visa
  • Mastercard
  • Maestro
  • Apple Pay
  • Google Pay

Part of my order is missing – why is that?

In some cases, orders are shipped in multiple packages due to different warehouse locations or shipping weights. Therefore, you may receive your items on different days. Don't worry – missing products usually arrive within 1 to 3 business days after the first package.

What should I do if my package arrived damaged?

In rare cases, a package may be damaged during transport. We are very sorry about this. If this happens, please contact our customer service immediately at info@nordicdecor.de and attach photos of the damage.

Important: Please do not return the goods without contacting us first. This is the only way we can properly assess the situation and offer you a suitable solution. Our team responds quickly and ensures a smooth process.

Did you accidentally order the wrong product, does it not fit, or do you simply not want to keep it?

No problem – just email us first at info@nordicdecor.de . We're happy to help. If a return or exchange is necessary, you only pay the return shipping costs.

Further questions?

✉️ - info@nordicdecor.de
📱 - +31 6 20705297